KRA Launches Official WhatsApp Bot to Serve Taxpayers Faster

The WhatsApp bot, launched as part of KRA’s digital transformation strategy, allows users to conveniently access a range of tax-related services directly on their phones — without needing to visit iTax or make calls to KRA offices.

"We are committed to making tax services more accessible and user-friendly," said KRA Commissioner General Humphrey Wattanga during the launch. "This bot is designed to respond to frequently asked questions and assist taxpayers around the clock."

🤖 What Services Can the KRA WhatsApp Bot Offer?

Taxpayers can now get instant assistance on:

💼 KRA PIN application and retrieval

🔑 Password reset steps for iTax

📅 Filing deadlines and reminders

📄 Tax compliance certificate status

📚 FAQs about PAYE, VAT, and returns

👩🏽‍💼 Contact center assistance

To use the service, simply save the number 0711 099 999 on your phone and send a message on WhatsApp — the chatbot will guide you from there.

📌 Why This Matters

The launch is expected to reduce congestion at KRA call centers and make information more accessible, especially to young and digital-savvy taxpayers. With over 23 million WhatsApp users in Kenya, KRA is tapping into a platform that’s already part of daily life.

“No more waiting on hold. Now, tax help is just a message away,” said a user who tried the service shortly after launch.

📝 Need Extra Help?

While the bot handles general inquiries, some services still require expert assistance — such as:

Changing email on iTax

Complex filing errors

SHA appeals or HELB compliance issues

For fast help with such issues, visit www.onlinecyber.co.ke — Kenya’s trusted digital help desk for all eCitizen, KRA, NHIF, NSSF, and HELB services.